Customer policy

Balance Care Meditech operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Balance Care Meditech is powered by WooCommerce on WordPress, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot reasonably identify you.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including payment method details, transaction confirmations, and other payment-related information (processed securely via third-party payment gateways).
• Account information including your username, password, preferences, and settings.
• Transaction information including products viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled.
• Communications including information shared when contacting customer support or submitting inquiries.
• Device information including IP address, browser type, device identifiers, and network information.
• Usage information including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you when you create an account, place an order, contact us, or otherwise provide information.
• Automatically through the Services using cookies and similar tracking technologies.
• From service providers who help us operate the website, process payments, provide analytics, or deliver services on our behalf.
• From third-party partners such as marketing or logistics partners.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Provide, Tailor, and Improve the Services

To process orders, payments, shipping, returns, manage accounts, remember preferences, enable reviews, and personalize your shopping experience.

Marketing and Advertising

To send promotional communications via email, SMS, or other channels and display relevant advertisements based on your interactions with the Services.

Security and Fraud Prevention

To secure accounts, process safe transactions, detect fraudulent or malicious activity, and protect our users and business.

Communicating with You

To provide customer support, respond to inquiries, and maintain our business relationship.

Legal Reasons

To comply with applicable laws, respond to legal requests, enforce policies, and protect our legal rights.

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

• With service providers and vendors such as payment gateways, hosting providers, analytics services, shipping partners, and customer support tools.
• With marketing and advertising partners to provide relevant promotions and advertisements in accordance with their privacy policies.
• With your consent or at your direction, such as for delivery services or third-party integrations.
• With affiliates or during business transfers such as mergers or acquisitions.
• To comply with legal obligations or protect the rights, safety, and security of our users and Services.

Relationship with WooCommerce and WordPress

The Services are hosted on WordPress and use WooCommerce for e-commerce functionality. These platforms may collect and process certain technical and usage data to operate and improve the Services. Information submitted through the Services may be shared with trusted third-party plugins, hosting providers, and payment gateways strictly for operational purposes.

Third-Party Websites and Links

The Services may include links to third-party websites. We are not responsible for the privacy practices, content, or security of such external sites. We encourage you to review their respective privacy policies.

Children’s Data

The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority. If such data is identified, it will be deleted upon request.

Security and Retention of Your Information

We implement reasonable security measures, but no method of transmission or storage is completely secure. Personal information is retained only as long as necessary to fulfill the purposes outlined in this Privacy Policy or comply with legal obligations.

Your Rights and Choices

Depending on your location, you may have the right to:

• Access your personal information
• Request correction or deletion
• Request data portability
• Opt out of marketing communications

Requests can be made using the contact details below. We may verify your identity before processing requests.

Complaints

If you have concerns about how we process your personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your information may be transferred, stored, and processed outside your country of residence. Where required, we rely on lawful transfer mechanisms such as standard contractual clauses.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page along with a revised “Last Updated” date, as required by law.